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SHIPMENT

This is a point of honor with us. No one has to know what sweet little secret your package contains. FUN FACTORY sends orders in industry standard boxes with a neutral sender address “FF GmbH” without any indication of its contents.

We offer free shipping within Germany for all purchases (no minimum order value!). Shipping to all other EU countries, Switzerland and Norway is free for all orders over €19,00. For any orders under €19,00, shipping costs of €3,90 will be charged.

Express delivery
We offer a paid-for, express delivery service, for deliveries to EU countries (incl. Switzerland, Norway), except Germany, for orders over €19,00.

FedEx Express: 6,95€

Deliveries to EU third countries
Please note that though we offer free delivery for orders over €19,00, orders could be subject to country-specific, import and customs charges. These charges are calculated by the shipper and will be added to your order.

Learn more about our shipping costs policy.

What to do if you don’t live in one of the above mentioned countries?
Please contact us via info@FUNFACTORY.com and we will be glad to recommend one of our premium sales partners in your home country.

FUN FACTORY delivers in the EU, to Switzerland, Norway, Liechtenstein and Iceland. Orders for the USA go through our US store. Alternatively, you can order directly from any FUN FACTORY dealer.

Of course no extra costs arise for handling and packaging.

Waiting is never nice. Yet in this case it's worth it. You have to wait 1-5 days for your FUN FACTORY order.

You want to surprise a friend? Or you just want your package delivered to another address? Nothing is easier. While ordering it's no problem to enter a separate billing and delivery address.

Of course. FUN FACTORY is happy to deliver to DHL package stations. Please just simply give your personal package station number as well as the packing station branch.

Please note that for all deliveries outside the EU additional customs duties and fees may have to be paid. These vary corresponding to the value of goods and expenses of the local parcel service. Please inquire with the customs office and the parcel service in the destination country regarding the amount of additional charges.

Thank you for your understanding.

CLAIMS & RETURNS

FUN FACTORY places a great deal of importance on value and quality. All of our toys are made in Bremen with lots of hands-on work and attention to detail. They undergo a variety of test and controls. Yet in spite of this, it may happen in rare cases that a toy leaves our company premises in faulty condition or is damaged during delivery to you.

In this case, you can easily reclaim the product by returning the defective item by mail and including a statement with the reasons for return. After receiving it, we will immediately check the damage or fault. In the case of a warranty, we will speak to you about repairing or exchanging the product. 

Please include enough postage on the package. In the case of a warranty, naturally we will reimburse you for the shipping costs.

Further, the use of oils and creams such as suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of any type can lead to irreparable damage to your toy. Please DO NOT use these products with a FUN FACTORY toy. Please also see this note about toy care and lubricants.

From 09/01/2021 to 12/31/2021 we offer a FUN GUARANTEE on our toys. Therefore, special conditions of withdrawal apply for this period:

Withdrawal within the FUN GUARANTEE
During the campaign period you can return your purchase even AFTER removing the hygienic seal and AFTER trying out the toy: You have the right to withdraw from your contract no earlier than 25 days and no later than 32 days (25 days trial period + additional 7 days to request your return code) after receiving the toy and stating the reasons why you did not have fun with it. You can find more details in our conditions of participation.

IMPORTANT: The right of withdrawal applies to a maximum of two toys per person. Excluded from the promotion are our Sexual Wellness articles SMARTBALL UNO, SMARTBALLS DUO and FUN CUP (Explore Kit, Size A and Size B), toy kitts as well as vouchers and products from the accessories category.

Return process: Please contact our customer service at FUN-garantie@funfactory.com and provide us with your order and customer number to receive the code for your withdrawal. Then fill out the return information on the last page of our 25 WAYS TO HAVE FUN booklet and enclose it with your personal return code, as well as the cleaned toy in its original packaging. You are responsible for the costs of the return shipment. We will refund the purchase price, if the warranty conditions are fully met, usually within 3-4 business days after we have received your return.


Withdrawal outside the FUN GUARANTEE
For toys purchased outside the guarantee and/or for toys that are not included in the FUN GUARANTEE, our usual conditions of withdrawal apply:

You have the right to withdraw from your contract within fourteen days without giving any reason. You can find more details in our terms & conditions.

IMPORTANT: The right of withdrawal does not apply to the following contracts, unless the parties have agreed otherwise: Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

Please contact our customer service at info@funfactory.com to get an order number for your withdrawal. This will make the process easier for us and your request can be processed faster. You will also receive a link to the DHL return label for a free return shipment. We will refund the purchase price as soon as we have received the goods unused, but no later than fourteen days after the day on which we have received the notification of withdrawal.

To celebrate our 25th birthday, we are giving you a FUN GUARANTEE on all our toys* from September 1st to December 31st, 2021.

What does that mean? Every toy order that we send out from September 1st onwards will contain a booklet with 25 ways to even more FUN. If you still don't have fun with your new toy despite these tips, we offer a money-back guarantee: After a 25-day test and the fulfillment of a few formal criteria, you can send your toy back to us and we will refund the costs. You can find more information about the requirements and the exact procedure on our FUN GUARANTEE homepage and in the conditions of participation.

*Valid for all FUN FACTORY Toys. Our sexual wellness products SMARTBALL UNO, SMARTBALLS DUO and FUN CUP (Explore Kit, Size A and Size B), furthermore toy kits as well as vouchers and products from the accessories category are excluded from the guarantee.

Without any validation (invoice, receipt, bank statement etc) unfortunately we cannot verify if it is a legitimate warranty claim. So always keep your receipts of purchases.

In this case, please direct your claim to the point of purchase. If a problem arises with the return of a defect toy, please contact us so that we can intervene and help you deal with the sales point. Please understand that returning toys that were not directly purchased at FUN FACTORY cannot be processed by us.

For all FUN FACTORY toys purchased directly at FUN FACTORY GmbH, such as the online shop www.FUNFACTORY.com or in our FUN FACTORY stores in Berlin (Oranienburger Straße 92, 10178 Berlin) or Munich (Reichenbachstraße 1, 80469 Munich) we give a 24 month warranty with the presentation of the purchase receipt.  

WARNING: The use of oils and creams (suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of all types) can cause irreversible damage to the control unit and the entire toy. Please DO NOT use any of the products listed above in combination with a FUN FACTORY toy. The use of any of these products with your toy may void your warranty. 

FIRST AID

Please make sure you deactivated the key lock. To unlock your toy click the + button (or the big point button) and the fun button at the same time for about 1 – 4 seconds. The toy now vibrates once. You can now start the toy by clicking on the FUN button (also 1 – 4 seconds). You can also have a look at it here.

Check if there is magnetic contact to the loading point. If the head of the loading cable isn't lit up when the toy is connected this could mean that the cable is defect. If you're not sure, it's best to contact our customer support.

No, it just means the batteries have been inserted incorrectly. To operate your toy don't use rechargeable batteries but rather normal 1.5 volt batteries. After using your toy it's best to remove the batteries and leave the battery compartment open.

Normally the band should not tear. A bearing capacity of 4-8 kilos and improved quality should prevent this from happening. The band in the new SMARTBALLS is shorter and more powerful, making it even more secure. If, however, worse comes to worse, SMARTBALLS can be removed using your fingers. SMARTBALLS are NOT suitable for anal use.

PRODUCTS

The sheaths of the toys are made of 100% medical grade silicone, are hypoallergenic, non-porous, vegan and halal. The battery compartments and the operating elements are made of body-friendly thermoplast. All our products are free of plasticizers, BPA and phthalates.

For all FUN FACTORY toys we give a 6 month guarantee and an 18 month warranty with the submission of a sales receipt.

WARNING: The use of oils and creams (suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of all types) can cause irreversible damage to the control unit and the entire toy. Please DO NOT use any of the products listed above in combination with a FUN FACTORY toy. The use of any of these products with your toy may void your warranty. 

Almost all FUN FACTORY toys are waterproof and suitable. 

To start off we recommend wearing them for around fifteen minutes and to steadily increase the time with each training. The SMARTBALLS should not remain in the body for more than 30 minutes at a time, because even your pelvic floor muscles need a break.

The strongest training effect comes from using them regularly. We recommend 2-3 times a week.

We work closely with a large number of midwives when it comes to the pelvic floor and rehabilitation. You are a midwife and interested in working with us? Please contact us at hebammen@funfactory.com and we will be happy to send you more information.

CLEANING & LUBRICANTS

You can easily clean all your FUN FACTORY toys by using warm water and a mild soap. For a very thorough cleaning we’re recommending our CLEANER, a hygiene spray which is cleaning your erotic toys gently yet thoroughly.   

Besides: Please make sure to never use your toy together with a silicone-based lubricant, because the silicone-based gel is very difficult to remove from the toy without leaving any residue. We recommend to use TOYFLUID from FUN FACTORY, which is specially made for erotic silicone toys.

For further information and details, please see our blog article Cleaning your sex toys

Clean your toy before and after every use. For best hygiene, give your toy a wash before the first time you use it, just like you’d wash your hands. 

Silicone toys should never by used together with a silicone-based lubricant, because the silicone-based gel is very difficult to remove from the toy without leaving any residue. Despite intense cleaning, the toy can become unhygienic. Please use TOYFLUID from FUN FACTORY, which is specially made for erotic silicone toys.

WARNING: The use of oils and creams (suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of all types) can cause irreversible damage to the control unit and the entire toy. Please DO NOT use any of the products listed above in combination with a FUN FACTORY toy. The use of any of these products with your toy may void your warranty.  

Yes, all suitable fluids can be used with FUN FACTORY toys. You just have to make sure that only water-based fluids are used.

WARNING: The use of oils and creams (suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of all types) can cause irreversible damage to the control unit and the entire toy. Please DO NOT use any of the products listed above in combination with a FUN FACTORY toy. The use of any of these products with your toy may void your warranty. 

It's possible the cleaning agent is too aggressive. It's best to clean your toy with CLEANER – an effective, yet mild hygiene spray for cleaning your FUN FACTORY toys and of course other erotic toys as well.

Further, the use of oils and creams such as suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of any type can lead to irreparable damage to your toy. Please DO NOT use these products with a FUN FACTORY toy. Please also see this note about toy care and lubricants.

OTHER

Your details are always confidential and safe with us. We only use them for processing your purchases. No registration is necessary for placing an order because it is also possible to order through a guest log-in. Setting up a user account has its advantages of course, for example being able to follow your order history or place successive orders easier. Those who subscribe to the newsletter will also be informed about special offers and campaigns.

No, your shopping spree must know no bounds! We offer free shipping within Germany for all purchases (no minimum order value!). Shipping to all other EU countries, Switzerland, Norway and the UK is free for all orders over €19,00. 

If you wish to permanently delete your account, please drop us a line via the contact form or e-mail to info@funfactory.com. We will promptly delete all your data.

Of course you can register for a new account at any time or order further products as a guest.

We receive lots of requests on this topic, meaning usually we have enough testers on hand. If you write a mail to info@funfactory.com you will be included in our contact pool as an applicant. Please include any information about blogs, twitter accounts etc. that you operate. When there is a need, we will contact you.

Got a question we haven’t answered? You can ask it here.